About Us

Founded August 1, 2011, Leslie A. Williams Insurance Services has quickly grown into a full-service health insurance agency.  

We specialize in small groups, individual policies (including family) and working with senior clients. We are experts in navigating the Covered California system, not only with Covered California directly but also with the providers and insurance companies. We truly believe in going the extra mile for our clients.  Leslie A. Williams Insurance Services is with you every step of the way including (but not limited to) the following:

 

 

 

 

 

As you can see, we strive to go above and beyond the expectations you might have of the average agent. We care about the well-being of our clients and want to give you the tools to be as educated in your healthcare as possible, so that you can be your own advocate, too!

Give us a call at 530-222-8221 today. You will be glad you did.

  • Reviewing bills from your providers and explanations of benefits from your insurer

  • Working with the insurance company to straighten out premium billing issues

  • Helping you find providers that will take your insurance plan

  • Finding patient assistance programs for our limited income clients to help with prescription costs

  • Annual review of your policies to make sure you are on the most cost-efficient plan for your particular needs

  • Assisting with Covered California concerns (including providers who specifically use the verbiage "we don't take Covered California")

  • Advocating on your behalf with providers for services that are billed incorrectly, in error or were not processed the way they should have been with the insurer

  • Guiding you on filing an appeal with your insurance company if issues are not resolved

  • Filing a complaint with the Department of Managed Health Care against a provider or insurer on your behalf if unable to resolve a situation once taking the prior steps

 

Leslie, Jennifer, Pamela, Desiree and Michele

STAFF

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Leslie A. Williams

Owner & Agent

Jennifer G. Highet

Office Manager & Agent

Desiree Keener

Administrative Assistant

Pamela Hanford

Administrative Assistant

Leslie A. Williams, CHRS, Owner/Agent CA License #0D96693

 

Leslie is a native to California. She has resided in Redding for 18 years and has been helping individuals and families, seniors and small business owners since 2001 with their insurance needs. Leslie is a member of the National Association of Health Underwriters and currently the Co-President of the North Valley Association of Health Underwriters, as well as Professional Development Chair. She has also served other Board positions with the Association of Health Underwriters in the past leading to her current position.

Leslie enjoys spending time with her husband Greg of 30 years and two children, Kevin and Kara. She loves the outdoors and the pace of the North State and what it has to offer.

Leslie has always believed that “It's the service that counts”. This is why she and her team make it a priority to provide the best customer service and are dedicated to providing the highest level of service to you, your family, and your business. Whether your need is to purchase a health insurance product or help with insurance claims advocacy services, Leslie is here for you!

 
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Jennifer G. Highet, Office Manager/Agent CA Licence #0M01421

Jennifer attended California State University Chico and graduated with a Bachelor of Arts Degree. She went on to work for a start-up wireless internet as a department manager where she helped build the customer service department and develop company policies and procedures. When she returned to her hometown of Redding in 2004 she stayed in the corporate environment for another decade, specializing in accounting. Desiring a change of pace, she was hired on at Blue Shield with the Federal Employee Program and worked on the special projects team.

In 2015 she started working part-time with Leslie A. Williams Insurance Services. This grew into an office management role as the business rapidly expanded and she obtained her Health Insurance License in 2017. With her resume she brings a unique skill set with a background in efficient management, customer service, benefits, dealing with claims and appealing denials, as well as other nuances of the health insurance industry. She is always looking for a better way to do a task and improving our processes. Leslie often calls Jennifer her “right hand” or “mini-me”.

 

Recently engaged, she and her fiance Erik  gardening and landscaping. 

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Desiree Keener, Administrative Assistant

Desiree is the cheerful voice that answers the phone and the friendly face you see when you come in the door.

 

She was born in Clovis, CA and spent her childhood years living in the Netherlands with her grandparents. Once back in the states she and her mother spent some time in Colorado before they made California their home. They then settled in the bay area until she and her husband moved to Shasta County in 2016 so that she could attend Shasta College as a double major. Desiree received her Associates in Animal Science and Associates in Agriculture Business from Shasta College in 2020.

She worked on a local ranch as a farm hand caring for animals until she became pregnant with her son, Colton. About a year after Colton was born she joined our team. 

When Desiree is not working, she spends time with her husband and their son, Colton, and are expecting baby #2

October 2021. 

Pamela Hanford, Administrative Assistant 

 

Pamela has a diverse background in the professional world, including working in the cruise industry, hosting critique groups for professional writers, teaching creative writing and English at the college level, as well as writing, designing, and editing publications.  She has earned a Master’s Degree with distinction from CSU, Chico; is a published writer and poet, can crew a sailboat, back a trailer into a camping spot, and ride a horse bareback.


She enjoys working with the team at Leslie A. Williams Insurance because of the advocacy the office provides for each of its clients.  Pamela mainly provides support to Leslie with small groups, but also loves the challenges offered each fall during open enrollment.

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