We have recently received notification from Blue Shield of California that they will be offering the following services to help ensure enrolled members are receiving the care they need in affected areas in Butte, Los Angeles and Ventura counties:
Immediate refill of prescriptions for members in mandatory evacuation zones, even if they are not yet due to be refilled.
Outreach to affected members who are currently participating in a care management program to ensure continuity of care.
Magellan Health, Blue Shield's managed care plan for behavioral health, is providing free access to resources, materials and counseling services through its hotline: 1-800-327-7451.
Blue Shield vision plan members in these counties can obtain a replacement pair of lost or broken glass and can use out-of-network providers as needed with claims paid at in-network costs. Please contact Vision Customer Service assistance 877-601-9083.
Blue Shield members who need immediate assistance are asked to contact customer service at 800-393-6130.
Members who may have lost or misplaced their identification card can print a new card from blueshieldca.com. Alternatively, members can use the Blue Shield of California mobile app to access their ID card on their mobile device.